Frequently Asked Questions
Everything you need to know about shopping at UPP Home Store.
What is the standard shipping time for furniture and decor?
Most home decor items ship within 3-5 business days. For larger furniture pieces, delivery typically takes 7-14 business days depending on your location and the selected freight service.
Do you offer a return policy for home goods?
Yes, we offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for returns.
How can I track the status of my home delivery?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to our carrier's tracking portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm for larger purchases.
Are your products covered by a warranty?
All UPP Home Store furniture items come with a limited one-year warranty covering manufacturing defects and structural integrity under normal household use.
Can I cancel or modify my order after it has been placed?
Orders can be modified or cancelled within 12 hours of placement. After this window, the order may have already entered the processing phase at our warehouse.